We want you to feel confident when shopping with Homeleb. If there is a problem with your order, contact us before sending anything back so we can provide the correct next steps.
Return requests
Include your order number, the item you would like to return and the reason for the request. Return eligibility can depend on the product, its condition and hygiene or safety considerations.
Damaged, incorrect or defective items
If your order arrives damaged, incorrect or defective, contact us promptly and include clear photos of the item and packaging where relevant. This helps us review the issue and offer the appropriate solution.
Return condition
Items approved for return should be unused, clean and returned with their original components and packaging where reasonably possible. Please do not send a return to an address without receiving return instructions first.
Refunds
Approved refunds are issued to the eligible payment method after the return or claim has been reviewed. Bank and payment-provider processing times can vary.
Need help?
Use our Contact page and include your order number so we can assist you more efficiently.